Frequently asked questions
Q.Will the colours look different to those shown on my
A. There may be slight variations to the colour, depending on individual monitor
settings. We try and represent the colours as best we can. In most cases the
colours are just more vibrant in real life.
Q. I have seen a painting on your site but the size I want
A. Paintings can be created to any size you wish If the size is not listed
please request a different size with your requirements
Q. What happens if I don't like the painting when it arrives?
A. If you like the painting on screen, it's likely you'll love it even more when
it arrives. However if you're not 100% satisfied with your painting we will
offer a replacement or a full refund.
Q. How long do I get if I wish to return my painting?
We offer a 7-day money back guarantee if you are not completely satisfied.
Q. Do you offer discounts if I buy more than one painting?
A. If you are purchasing 3 or more paintings from the same artist please contact
us for discounts.
Q. Can I commission any of the artwork?
A. Yes. Please send us your requirements, the artist work towards your specific
Q. What are the varnish options?
A, we offer Matte, Satin and Gloss Museum Grade varnish. The matte is a true
matte and you see no visible signs of varnish but the print is protected. This
is a significant advantage over heat sealing as you always get a slight sheen
with that method. Also, a heat sealed canvas could not be classed as a 'Fine art
canvas'. Satin adds sheen to the canvas. Gloss is very glossy and is quite
reflective so should only be chosen if you require a very vibrant canvas and
something 'a bit different'
Q. Can I clean the canvas if necessary?
A. You are able to wipe the canvas with a slightly damp cloth to clean any
marks, should they get onto the canvas
Q. How secure is your website?
A. We use Pay Pal, which is a secure shopping cart for payments these are well
recognised and highly secure systems.
Q. Are my personal details safe?
A. Your personal details are used only for this transaction, and are kept
Q. What cards do you take?
A. We take MasterCard, Visa, Visa Electron, Switch, Solo, Delta and American
Express. If we do not accept your card, please contact us.